3D printing is a technology that allows you to create physical objects layer by layer using a digital model. It’s like printing a document, but instead of ink on paper, it uses materials such as plastics or metals to build up the object. The process starts with a 3D model on a computer, which is then sliced into thin layers. The 3D printer reads each layer and adds material accordingly, gradually building the object from the bottom up. This method enables the production of complex and customized objects, opening up new possibilities in manufacturing, prototyping, and various other industries.

We are committed to using sustainable and eco-friendly materials in our products, and we use a combination of eco-friendly PLA and recyclable PETG filament in our manufacturing processes.

PLA is a biodegradable and compostable thermoplastic material that is made from renewable resources such as corn starch or sugarcane. It is a versatile material that is easy to work with and produces high-quality prints with excellent surface finish.

PETG is a thermoplastic polymer that is known for its durability, strength, and clarity. It is a recyclable material that can be easily processed and reused, making it an ideal choice for sustainable manufacturing.

By using these eco-friendly materials, we are able to reduce our environmental impact and contribute to a more sustainable future.

We advise keeping our products away from temperatures above 60 degrees Celsius, or 140 degrees Fahrenheit. Excessive heat can cause warping or deformation of the material, which can affect the overall appearance and performance of the product.

Additionally, we recommend hand-washing our 3D printed products. Material is durable, but dishwashers and harsh chemicals can damage it and compromise its structural integrity.

When hand-washing, use a mild detergent and lukewarm water. Avoid scrubbing or using abrasive sponges, as this can cause scratches or damage to the surface of the item.

After washing, dry the item with a clean towel and allow the item to air dry completely. Avoid using heat sources to speed up the drying process, as this can cause warping or deformation.

At the moment our processing time depends on the number of orders we receive. In most cases, your order will be printed and processed within 2 – 3 days.
We print as fast as we can, but we also want to deliver the high quality you expect! 

Yes, it’s definitely possible to get a custom/personalized order. Please contact us directly by mail or by phone. We’ll be able to provide you with more information on your customization or project, costs and any timeframes for delivery.

To place an order on our webshop, please follow these steps:

1. Add the items you wish to purchase to your shopping cart by clicking the “Add to Cart” button.
2. Once you have added all the items you wish to purchase, click on the shopping cart icon in the top right corner of the page to review your order.
3. If everything looks good, click on the “Checkout” button to proceed with your purchase.
4. Enter your shipping and billing information, making sure to double-check for accuracy.
5. Select your preferred payment method and enter your payment details.
6. Review your order details one last time, and if everything looks correct, click on the “Place Order” button to finalize your purchase.

Once your order has been placed, you will receive an order confirmation email with all the details of your purchase. You can also log in to your account on our website to check the status of your order and track its progress. If you have any questions or concerns about your order, please don’t hesitate to contact us for assistance.

Yes, it may be possible to cancel or change your order, depending on its current status. If you would like to cancel or change your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel or make some changes.

If your order has already been shipped, it may be too late to make any changes.
Please note that in some cases, cancellation or modification of an order may result in delays or additional fees.
We strive to provide our customers with the greatest shopping experience.
If you have any questions about your order, please don’t hesitate to contact us.

If you have not received your order yet, please follow these steps:

1. Check your order confirmation email to make sure that the shipping address you provided is correct and up-to-date.
2. Check the tracking information for your order to see if there are any updates or delivery status notifications.
3. If the tracking information shows that your order has been delivered, check with your neighbors or with anyone else who may have accepted the delivery on your behalf.
4. If you still have not received your order, please contact us as soon as possible. We will investigate the matter and work to resolve the issue.

Please note that in some cases, delays in delivery may be caused by factors outside of our control, such as customs, weather conditions or shipping carrier issues. However, we will do everything we can to ensure that your order is delivered to you as soon as possible. If you have any questions or concerns regarding your order, please don’t hesitate to contact us.

We’re sorry to hear that your Track & Trace code is not working. Please follow the steps below to troubleshoot the issue:

1. Double-check the code: Make sure you have entered the correct code. Sometimes, a simple typo can lead to an error message.
2. Wait for updates: If the package has just been shipped, it may take some time for the tracking information to update. Please wait a few hours or up to a day for any updates.
3. If you have tried the above steps and are still having trouble with the Track & Trace code, please contact us. We will do our best to assist you and resolve the issue as soon as possible.

We understand that waiting for your package can be frustrating, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding.

Yes, we do ship worldwide. We are committed to providing our customers with the best possible shopping experience, regardless of their location.
When placing an order, please make sure to provide us with the correct shipping address, including any necessary information such as apartment numbers or zip codes. We use reliable shipping carriers to ensure that your order is delivered safely and on time.

Please note that shipping times may vary depending on your location and or customs related.If you have any questions or concerns regarding shipping to your location, please don’t hesitate to contact us for assistance. We are always happy to help and will do our best to ensure that your order is delivered to you correctly.

Our shipping costs vary depending on a number of factors, including the size and weight of your order and your location.
To determine the exact shipping cost for your order, simply add the items you wish to purchase to your shopping cart, and proceed to the checkout page. Once you enter your shipping address the shipping cost will be calculated and displayed on the screen.

We strive to provide our customers with the most competitive shipping rates possible, and we are constantly working to improve our shipping services to ensure that your order is delivered to you as quickly and affordably as possible.

If you have any questions regarding shipping costs or delivery times, please don’t hesitate to contact us.

Yes, your shipment is insured. We understand how important your order is to you, and we want to ensure that it arrives safely and in perfect condition.

We work with reliable shipping carriers who provide insurance coverage for all shipments, so you can rest assured that your order is protected against loss or damage during transit. If your order is lost or damaged during shipment, we will work with the shipping carrier to file a claim and ensure that you are compensated for any damages or losses.

Please note that in order to qualify for insurance coverage, it is important to contact us as soon as possible.

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number and a link to the shipping carrier’s website or mobile app, where you can track the status of your delivery in real-time.

Depending on the shipping carrier and your location, you may be able to track your package from the time it leaves our warehouse until the moment it arrives at your doorstep. You can monitor the progress of your delivery, view estimated delivery times, and receive notifications of any delays or changes to your delivery schedule.
To track your order, simply click on the tracking link provided in your shipping confirmation email.

If you have any questions or concerns regarding the tracking of your order, please don’t hesitate to contact us for assistance. We are always happy to help and will do our best to ensure that you are informed and up-to-date on the status of your order at all times.

When your order has been shipped, we will send you a confirmation email containing your tracking number and a link to the shipping carrier’s website or mobile app, where you can track the status of your delivery in real-time.

If you have an account with us, you can also log in to your account and view your order status, including the tracking number and carrier information.

If you are having trouble finding your Track & Trace code, or if you have any questions or concerns regarding the status of your order, please don’t hesitate to contact us for assistance.

Yes, we offer a pick-up option for your orders. When you check out, you can choose the “Pick-up” option instead of shipping.
After your order is processed and ready for pick-up, we will contact you with the details on where and when you can pick up your order.
Please bring the order confirmation email (either printed or on your mobile device) with you when you come to pick up your order.

We offer a variety of payment methods to make your shopping experience as convenient as possible. These include:

1. Credit or Debit card: We accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card information at checkout.
2. PayPal: If you have a PayPal account, you can use it to pay for your order quickly and securely.
3. Bank transfer: You can also choose to pay by bank transfer. After placing your order, you will receive an email with instructions on how to make the transfer.
4. iDEAL: If you are located in the Netherlands, you can pay with iDEAL. This is a popular payment method that allows you to pay directly from your bank account.
5. Bancontact: If you are located in Belgium, you can pay with Bancontact. This is a popular payment method that allows you to pay directly from your bank account.
6. SOFORT: If you are located in Germany, Austria, Switzerland, or Belgium, you can pay with SOFORT. This is an online banking payment method that allows you to make a direct transfer from your bank account.
7. Mister Cash: If you are located in Belgium, you can pay with Mister Cash. This is a popular payment method that allows you to pay directly from your bank account.
8. Bitcoin: We also accept Bitcoin as a payment method. Simply select Bitcoin at checkout and follow the prompts.

Please note that the available payment methods may vary depending on your location and the total amount of your order. If you have any questions about payment methods or need assistance with checkout, please don’t hesitate to contact us.

If you have a discount code or coupon, you can use it to receive a discount on your purchase at checkout. Here’s how:

1. Add the items you wish to purchase to your cart.
2. Click on the cart icon in the top right corner of the page to view your cart.
3. When you proceed to Step 2 – Checkout details. You will see on top the question: Have a coupon? Click here to enter your code
4. Enter your code into this box and click “Apply coupon”. The discount will be applied to your order total.
5. If the discount code or coupon is valid, the updated order total will be displayed. You can then proceed to checkout and complete your purchase.

Please note that discount codes or coupons may have certain terms and conditions, such as a minimum purchase amount or expiration date. Be sure to review the terms and conditions of your discount code or coupon before using it.

If you have any trouble applying your discount code or coupon, or if you have any other questions about discounts or promotions, please don’t hesitate to contact us. We’re always happy to help!

We want you to be completely satisfied with your purchase, so we offer a straightforward return policy. Here are the general return conditions:

1. Unused and unopened items: You can return any unused and unopened items within 30 days of purchase for a full refund or exchange. Please make sure that the item is in its original packaging and in the same condition as when you received it.
2. Defective or damaged items: If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item and issue a replacement or refund.
3. Custom items: Some items may be marked as custom items and cannot be returned or exchanged. Please check the product page or contact us if you have any questions about a particular item.

Please note that we do not offer refunds or exchanges on items that have been opened or used, unless they are defective or damaged.

To initiate a return, please contact our customer service for instructions. You will be responsible for the return shipping cost, unless the item is defective or damaged. Once we receive your return, we will process your refund or exchange as soon as possible.

If you need to return an item, please follow these steps:

1. Contact our customer service to request a return. You will need to provide your order number and the reason for the return.
2. Once it’s confirmed, securely pack the item in its original packaging, making sure to include any accessories or manuals that came with the product.
3. Attach the return shipping label provided by our customer service team to the outside of the package. Please do not ship the package back to us without this label, as it may result in a delay in processing your return.
4. Drop off the package at your local post office or shipping carrier.

Once we receive your return, we will inspect the item to make sure that it meets our return conditions. If the item is in unused and unopened condition, we will issue a refund or exchange according to your request.

Please note that you will be responsible for the return shipping cost, unless the item is defective or damaged. If you have any questions or concerns about the return process, please don’t hesitate to contact our customer service team. We’re always happy to help!

Custom orders can’t be returned. These items are made specifically to your unique specifications, and we cannot resell them to another customer. As a result, we are unable to offer refunds or exchanges on custom-made items.

We understand that this may be disappointing news, but we want to ensure that we are transparent with our customers about our policies. Before you submit your custom order, please review all the details carefully to make sure you’re happy with it.

If you have any questions or concerns about our return policy or the custom-order process, please do not hesitate to contact our customer support team. We are always here to help and are committed to providing you with the best possible shopping experience.

Once we receive your returned item, we will process it within 5-7 business days. During this time, we will inspect the item to ensure that it is in its original condition and meets our return policy requirements.

If the item is eligible for a refund, we will issue the refund to your original form of payment. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear on your account