Ordering online is very easy. You place an item in your shopping cart. Then you proceed to the checkout. If you have an account, you can log in with your email address. If you do not have an account? Then create a profile or order with the guest checkout.

Of course! You can always have your order delivered to a different address. In the checkout you can indicate your billing and delivery address*. Once you have placed an order, it is unfortunately no longer possible to change the delivery address. In your account under ‘My Account’ you can save and change your regular delivery address.

If you have not received a confirmation email, please check your Spam inbox first. If you still have not received anything, it is best to contact our customer service.

Unfortunately, sometimes it can happen that you have received something that you did not order. It is best to contact our customer service.

Yes, we do ship worldwide. We are committed to providing our customers with the best possible shopping experience, regardless of their location.
When placing an order, please make sure to provide us with the correct shipping address, including any necessary information such as apartment numbers or zip codes. We use reliable shipping carriers to ensure that your order is delivered safely and on time.

Please note that shipping times may vary depending on your location and or customs related.If you have any questions or concerns regarding shipping to your location, please don’t hesitate to contact us for assistance. We are always happy to help and will do our best to ensure that your order is delivered to you correctly.

Our shipping costs vary depending on a number of factors, including the size and weight of your order and your location.
To determine the exact shipping cost for your order, simply add the items you wish to purchase to your shopping cart, and proceed to the checkout page. Once you enter your shipping address the shipping cost will be calculated and displayed on the screen.

We strive to provide our customers with the most competitive shipping rates possible, and we are constantly working to improve our shipping services to ensure that your order is delivered to you as quickly and affordably as possible.

If you have any questions regarding shipping costs or delivery times, please don’t hesitate to contact us.

Yes, your shipment is insured. We understand how important your order is to you, and we want to ensure that it arrives safely and in perfect condition.

We work with reliable shipping carriers who provide insurance coverage for all shipments, so you can rest assured that your order is protected against loss or damage during transit. If your order is lost or damaged during shipment, we will work with the shipping carrier to file a claim and ensure that you are compensated for any damages or losses.

Please note that in order to qualify for insurance coverage, it is important to contact us as soon as possible and keep the packaging as you received it.

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number and a link to the shipping carrier’s website or mobile app, where you can track the status of your delivery in real-time.

Depending on the shipping carrier and your location, you may be able to track your package from the time it leaves our warehouse until the moment it arrives at your doorstep. You can monitor the progress of your delivery, view estimated delivery times, and receive notifications of any delays or changes to your delivery schedule.
To track your order, simply click on the tracking link provided in your shipping confirmation email.

If you have any questions or concerns regarding the tracking of your order, please don’t hesitate to contact us for assistance. We are always happy to help and will do our best to ensure that you are informed and up-to-date on the status of your order at all times.

When your order has been shipped, we will send you a confirmation email containing your tracking number and a link to the shipping carrier’s website or mobile app, where you can track the status of your delivery in real-time.

If you have an account with us, you can also log in to your account and view your order status, including the tracking number and carrier information.

If you are having trouble finding your Track & Trace code, or if you have any questions or concerns regarding the status of your order, please don’t hesitate to contact us for assistance.

We’re sorry to hear that your Track & Trace code is not working. Please follow the steps below to troubleshoot the issue:

1. Double-check the code: Make sure you have entered the correct code. Sometimes, a simple typo can lead to an error message.
2. Wait for updates: If the package has just been shipped, it may take some time for the tracking information to update. Please wait a few hours or up to a day for any updates.
3. If you have tried the above steps and are still having trouble with the Track & Trace code, please contact us. We will do our best to assist you and resolve the issue as soon as possible.

We understand that waiting for your package can be frustrating, and we apologize for any inconvenience this may cause. Thank you for your patience and understanding.

Yes, we offer a pick-up option for your orders. When you check out, you can choose the “Pick-up” option instead of shipping.
After your order is processed and ready for pick-up, we will contact you with the details on where and when you can pick up your order.
Please bring the order confirmation email (either printed or on your mobile device) with you when you come to pick up your order.