We want you to be completely satisfied with your purchase, so we offer a straightforward return policy. Here are the general return conditions:

1. Unused and unopened items: You can return any unused and unopened items within 14 days of purchase for a full refund or exchange. Please make sure that the item is in its original packaging and in the same condition as when you received it.
2. Defective or damaged items: If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item and issue a replacement or refund.
3. Custom items: Some items may be marked as custom items and cannot be returned or exchanged. Please check the product page or contact us if you have any questions about a particular item.

Please note that we do not offer refunds or exchanges on items that have been opened or used, unless they are defective or damaged.

To initiate a return, please contact our customer service for instructions. You will be responsible for the return shipping cost, unless the item is defective or damaged. Once we receive your return, we will process your refund or exchange as soon as possible.

If you need to return an item, please follow these steps:

1. Contact our customer service to request a return. You will need to provide your order number and the reason for the return.
2. Once it’s confirmed, securely pack the item in its original packaging, making sure to include any accessories or manuals that came with the product.
3. Attach the return shipping label provided by our customer service team to the outside of the package. Please do not ship the package back to us without this label, as it may result in a delay in processing your return.
4. Drop off the package at your local post office or shipping carrier.

Once we receive your return, we will inspect the item to make sure that it meets our return conditions. If the item is in unused and unopened condition, we will issue a refund or exchange according to your request.

Please note that you will be responsible for the return shipping cost, unless the item is defective or damaged. If you have any questions or concerns about the return process, please don’t hesitate to contact our customer service team. We’re always happy to help!

Custom orders can’t be returned. These items are made specifically to your unique specifications, and we cannot resell them to another customer. As a result, we are unable to offer refunds or exchanges on custom-made items.

We understand that this may be disappointing news, but we want to ensure that we are transparent with our customers about our policies. Before you submit your custom order, please review all the details carefully to make sure you’re happy with it.

If you have any questions or concerns about our return policy or the custom-order process, please do not hesitate to contact our customer support team. We are always here to help and are committed to providing you with the best possible shopping experience.

Once we receive your returned item, we will process it within 5-7 business days. During this time, we will inspect the item to ensure that it is in its original condition and meets our return policy requirements.

If the item is eligible for a refund, we will issue the refund to your original form of payment. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear on your account

When we have received your package, you will receive a confirmation message by e-mail. This can take up to 10 business days. Once you have received this email, the return amount will be refunded within 3 working days. We do this via the same payment method that you used for the original purchase. The return amount will only be refunded when we have received the returned items.

Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your account. 

Please note that return costs will be equal to the original shipping costs that were charged for shipping the product to your destination. 

We understand that return costs can be a significant expense for our customers, and we strive to minimize them by providing detailed product descriptions, high-quality product images, and responsive customer support.
We also encourage you to carefully review the product details before making a purchase to ensure that you are satisfied with your order.

If you have any further questions about our return policy or return costs, please don’t hesitate to contact our customer support team.